The Support Files: Meet Candice
Once upon a time, Candice Gleason was bumming the streets of her hometown, frequenting local cafes and libraries while working freelance Japanese translating gigs. During her downtime, Candice humored herself (and others) by taking comedy classes. Life was pretty sweet for a Japanese translator like Candice, but something was missing.
In search of a Japanese translator who also knows a thing or two about the world of tech, DudaMobile stumbled across Candice. The Candice/Duda connection was a match made in heaven, to say the least. The witty and comedic office culture was enough to get Candice to say “Sayonara” to her local cafes and “Konnichiwa” to DudaMobile. Candice now comfortably sits on the bright orange couches helping Japanese-speaking customers with their mobile websites.
Theresa: What gets you fired up about coming in to work everyday?
Candice: It’s definitely got to be the cool people that I get to work with. We all have a blast together, which makes it fun to work harder – seriously! It would be a really strange day to go to the office and not see these familiar faces.
Theresa: We offer our customers three channels to contact us: by phone, email or live chat. Which channel do you like to use the most when helping people?
Candice: My favorite channel would probably have to be the phone since I get the opportunity to actually connect with people. It reassures our customers that we’re not just robots with possible self-identity issues, we’re real people!
Theresa: One perk of being a DudaMobile employee is that you get two weeks off for vacation. If you took all of your vacation days off at once, what two week long adventure would you skip off to do?
Candice: I’d first go to Ireland and Portugal to visit the sources of my family heritage. Then skip along over to Liverpool to visit my rocker friends and catch a couple live shows and drinks. Going back to Japan for the fourth time would be cool too, but that might be stretching it, eh?
Theresa: Once a week, the entire Duda team has a meeting. At the end of the meeting one person shares one thing about themselves no one else knows about. When it was your turn to share, what secret did you reveal?
Candice: I was born prematurely, so my stomach wasn’t totally developed. Because of this I was…well…not really taking in anything I ate. You can kinda figure out what happened from there without my giving away too many details thus resulting in you losing your appetite. I constantly spewing baby definitely wasn’t something two ultra-tired, hardworking parents would really want to deal with on a daily basis. Sorry, Mom and Dad!
Editor’s Note: The Support Files chronicles the lovable quirks of Duda’s support team, the guys and gals who man the phones here at DudaMobile to answer customer questions.